The Challenge

Defrancq Group, a leading wholesaler in roofing and façade materials with 25 branches in Belgium and 4 in the Netherlands, had outgrown its ERP environment. Their existing Dynamics NAV 2015 system had been heavily customized by a previous partner, so heavily, in fact, that performance degraded significantly. Processes slowed down, technical issues surfaced, and the system became increasingly difficult to maintain and evolve.

What should have been a backbone for growth had turned into a bottleneck.
Defrancq needed a modern, cloud‑ready platform. One that could scale with their ambitions, standardize operations across all branches, and seamlessly integrate with the wider Microsoft ecosystem.

Selecting the right partner was just as critical. After a detailed RFI/RFP process across multiple ERP vendors, Defrancq sought a collaborator who understood their sector, could standardize where possible, and innovate where needed.

The Solution

iFacto, part of Oxygen Group, was selected as the strategic ERP partner. Defrancq transitioned to a fully cloud‑based environment built on Microsoft Dynamics 365 Business Central, enriched with iFacto’s industry‑specific Distri+ Build solution. This offered the perfect balance between standardization and sector‑focused functionality.

The upgraded ecosystem delivered a powerful, scalable digital foundation:

• Business Central as the central digital engine, bringing reliability, speed, and a future-proof architecture.
• Distri+ Build, adding specialized capabilities tailored to building‑materials wholesalers.
• Distri+ Sales & Purchase, supporting structured and transparent sales and purchasing processes across the entire group.
• iFacto Multi Company, enabling efficient intercompany operations across all branches.
• Seamless third‑party integrations through iFacto Connectivity, ensuring data flows effortlessly between systems.
• Magento webshop integration via the Nvision Magento connector, allowing both ERP and e‑commerce to go live in sync and strengthen Defrancq’s digital customer experience.

The result is a modern, unified cloud environment that boosts operational efficiency, strengthens collaboration across locations, and sets the stage for further digital innovation, fully aligned with the Oxygen Group philosophy of empowering organizations through smart, future‑proof business applications.