Functional Analyst Field Service

Who are we looking for?

• You already have practical experience within a dispatch or coordinating function for managing technicians or employees on the job. Thanks to this experience, you understand well the needs and wishes of a customer within Field Service Management.
• It is a plus if you already have a first professional experience as a functional/business analyst or have already been involved in digitalization projects as a key user.
• Experience with Dynamics 365 CE is a plus, but certainly not a must.
• You are analytically strong so that complex customer expectations can be translated into usable solutions.
• You have a can-do attitude, you are a team player and you want to learn for life
• You fit in with the dynamic, down-to-earth, enthusiastic way of working that characterizes Infront
• You stand for quality, customer focus and flexibility
• You are Dutch-speaking and can express yourself fluently in English

What will you do

• In an initial phase, you will gain insight into our products and internal operations by deepening your theoretical knowledge and shadowing a senior consultant.
• After this induction period, you will start working on your own within a project team:
• You summarize the customers' needs and processes in the Field Service domain.
• You organize workshops and fit-gap sessions with customer stakeholders
• You elaborate the needs analysis, and based on this and the outcome of the fit-gap session, draw up the functional design
• You can perform configuration work yourself based on Dynamics 365 CE / PowerApps, and transfer technical work to the technical colleagues
• You are able to prepare a test plan and test the technical implementation
• You provide training to customer users, after implementation
• You assist the customer before and during go-live, and support the customer in the transition process after go-live

The opportunity to be part of an experienced and collegial team within a dynamic, human and innovative company.

Infront focuses mainly on challenging cloud projects where teamwork with in-house colleagues is key. This way, we guarantee tailored professional and personal growth. This growth is further enhanced by personal coaching and guidance, opportunities for entrepreneurship and chances to learn during projects and during our knowledge afternoons.

In a nutshell, a challenging and varied job with not only a full consultancy salary package, but also a range of training and relaxation opportunities. After all, a healthy work-life balance is also ingrained in our culture, a balance in which everyone is given the freedom to define it themselves.

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Let us know why you are a suitable candidate and fill out the application form.