Functional Analyst SMB segment

• You already have practical experience within a sales, customer service, field service or marketing department of a company and thanks to this experience you have a good understanding of the needs and wishes of a customer within 1 or more of these processes.
• It is a plus if you already have a first professional experience as functional/business analyst or as key user have already been involved in digitalization projects within 1 of the above processes.
• Experience with Dynamics 365 CE is a plus, but certainly not a must.
• You are analytically strong so that complex customer expectations can be translated into usable solutions.
• You have a can-do attitude, you are a team player and you want to learn for life
• You fit in with the dynamic, down-to-earth, enthusiastic way of working that characterizes Infront
• You stand for quality, customer focus and flexibility
• You are Dutch-speaking and can express yourself fluently in English

What will you do

In an initial phase, you will gain insight into our products and internal operations by deepening your theoretical knowledge and shadowing a senior consultant.

After this induction period, you will start working on your own within a project team:

• You cap customer needs and processes in the areas of sales, service and marketing
• You organize workshops and fit-gap sessions with customer stakeholders
• You elaborate the needs analysis, and based on this and the outcome of the fit-gap session, you draw up the functional design
• You can perform configuration work yourself based on Dynamics 365 CE / PowerApps, and transfer technical work to technical colleagues
• You are able to prepare a test plan and test the technical implementation
• You provide training to customer users, after implementation
• You assist the customer before and during go-live, and support the customer in the transition process after go-live

The opportunity to be part of an experienced and collegial team within a dynamic, human and innovative company.

Infront focuses mainly on challenging cloud projects where teamwork with own colleagues is central. In this way we guarantee customized professional and personal growth. This growth is further enhanced by personal coaching and mentoring, opportunities for entrepreneurship and opportunities to learn during projects and during our knowledge afternoons.

In other words, a challenging and varied job with not only a full consultancy salary package, but also a range of training and relaxation opportunities. Because a healthy work-life balance is also ingrained in our culture, a balance in which everyone is given the freedom to fill it in themselves.

Let us know why you are a suitable candidate and fill out the application form.